Phone Repair in Johor Bahru: 3 Service Centres and 2 Phone Stores
Phone repair in Johor Bahru (JB) is easiest for iPhone users, with three Apple Authorised Service Providers in the city's malls. For Android phones, brand stores at the big malls are the first stop: Mid Valley Southkey lists Samsung, Huawei, Honor, OPPO, Vivo and Xiaomi (Mi) stores in its directory, and Honor's own locator lists service centres in Johor Bahru and Iskandar Puteri.
This guide covers 5 places checked in October 2026 on Machines' and Switch's own websites: three Apple service centres and two Machines phone stores. We give the published service fees where there are any; parts are priced separately after diagnosis.
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Apple and iPhone Repairs in Johor Bahru
Machines Service Centre Mid Valley Southkey
Machines, a large Apple reseller in Malaysia, runs its only Johor Apple service centre at lot G-065 on the ground floor of The Mall, Mid Valley Southkey. It is open every day from 10 am to 10 pm and works by prioritised appointment with a limited number of walk-in slots; book online on the Machines website with a description of the fault.
Machines' published labour charges are RM100 for out-of-warranty hardware diagnosis or service and for software restores on iPhone, iPad and Apple Watch, and RM200 for Macs; in-warranty hardware diagnosis is free. Parts are extra and SST applies.
Switch Paradigm Mall
Switch, another Malaysian Apple reseller, lists an Apple Authorised Service Provider centre at lot GF-75 on the ground floor of Paradigm Mall, on Jalan Skudai west of the city centre. It services iPhone, iPad, Apple Watch, Mac, Apple TV, AirPods, iPod and Beats.
Switch takes service enquiries by WhatsApp on +607-291 0043 or by email at [email protected]. Message ahead with your model and the fault to check the waiting time and whether parts are in stock.
Switch Horizon Mall
Switch opened this Apple Authorised Service Provider centre at lot GF-02 in Horizon Mall, Horizon Hills, on 3 September 2026, moving it from its former Eco Botani site. It covers the same Apple products as the Paradigm Mall centre and is the closest Apple service point to Iskandar Puteri, Puteri Harbour and Legoland.
Contact it by WhatsApp on +607-553 9712 or by email at [email protected] before you go, as opening hours are not published on the service page.
Phone Stores in Johor Bahru for Accessories and Drop-offs
Machines City Square
Machines has a store on level 1 of Johor Bahru City Square, the mall linked by footbridge to JB Sentral. It is open every day from 10 am to 10 pm, phone +60 16-299 1430, and is the nearest Apple store to the Causeway for a replacement cable, charger or case.
Machines says selected retail outlets accept iPhone, iPad, Apple Watch and AirPods drop-offs for its service centres, for Machines and non-Machines customers alike; call ahead to ask whether this store takes them.
Machines KSL City
Machines' KSL City store is at lot G14 on the ground floor of KSL City in Taman Abad, north of the city centre. It is open daily from 10 am to 10 pm, phone +60 16-299 1502.
Like the City Square store it sells Apple devices and accessories; ask about drop-offs for repair at the Mid Valley Southkey service centre.
Phone Repair in Johor Bahru: Practical Tips
送修前先备份
Back up your phone to the cloud or a computer before any repair, and turn off Find My iPhone if the service centre asks you to. Some repairs, such as board-level work, can erase data.
Original, OEM and aftermarket parts
Apple Authorised Service Providers such as Machines and Switch use genuine Apple parts. Independent repair shops are often cheaper and quicker but may use non-original screens and batteries, which can affect features and warranty.
询问保修
Ask how long the repair is guaranteed and keep the job sheet. If your phone is under Apple warranty or AppleCare, an authorised provider can check coverage before quoting.
Book ahead
Machines works by prioritised appointment with limited walk-in slots, and Switch takes enquiries by WhatsApp. Booking avoids a wasted trip, especially at weekends when JB malls are busy with Singapore visitors.
Android phones
For Samsung, Huawei, Honor, OPPO, Vivo or Xiaomi phones, start at the brand's own store or official service centre. Honor's support site lists service centres in Johor Bahru and Iskandar Puteri.
Phone Repair in Johor Bahru: Frequently Asked Questions
Where can I get an iPhone repaired in Johor Bahru?
Machines Service Centre at lot G-065, Mid Valley Southkey, is open daily 10 am to 10 pm. Switch has Apple Authorised Service Provider centres in Paradigm Mall (WhatsApp +607-291 0043) and Horizon Mall, Iskandar Puteri (WhatsApp +607-553 9712).
How much does an iPhone repair cost in Johor Bahru?
Machines charges RM100 labour for out-of-warranty hardware diagnosis or service on an iPhone, iPad or Apple Watch, and RM200 for a Mac, plus parts and SST. In-warranty hardware diagnosis is free.
Do I need an appointment?
Machines service centres work by prioritised appointment with limited walk-in slots, so book online. For Switch, send a WhatsApp message with your model and fault first.
Is there an Apple service centre near Legoland or Iskandar Puteri?
Yes. Switch opened an Apple Authorised Service Provider centre at lot GF-02, Horizon Mall, Horizon Hills, Iskandar Puteri on 3 September 2026.
Where can I repair an Android phone in Johor Bahru?
Go to the brand's own store or service centre. Mid Valley Southkey lists Samsung, Huawei, Honor, OPPO, Vivo and Mi stores, and Honor lists service centres in Johor Bahru and Iskandar Puteri.